Terms and Conditions

KOPIPASS TERMS AND CONDITIONS

KOPIPASS (“KopiPass”, or “us”, “our”, “we”, “KOPIPASS”) provides a mobile application (the “App”) for discovering and redeeming drinks from participating providers (“Cafes”, “Vendors”). These Terms of Service (“Terms”) govern your access and use of the App, our website (the “Site”), located at www.kopipass.com, and other services that we may provide (collectively, the “Services”). “User” or “you” means an individual or entity end user of the Services.

Please read these Terms carefully. You must accept these Terms prior to using the Services. By using the Services, you signify your consent to these Terms, including without limitation all terms herein regarding our collection, use and storage of data (our “Privacy Policy”). We may modify these Terms from time to time, in which event KOPIPASS shall make commercially reasonable efforts to contact you in respect of any material changes. Notwithstanding the foregoing, your continued use of the Services after any changes to these Terms will be deemed acceptance of such amended or updated Terms.  If you do not agree to any of these Terms, please do not make any use of the Services.

Use of Services
KOPIPASS allows you to access and use the Services, subject to these Terms, for your own personal use. You may not use the Services in connection with any other commercial endeavor. You may not create more than one account per individual or mobile device, and you may not access any account other than your own. KOPIPASS may, in its sole discretion and at any time, discontinue providing the Services or any part thereof without notice.

Use of and access to the Services is void where prohibited by law. By using the Services, you represent and warrant that (a) any and all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you either are 18 years of age or older, or else have the permission of your parents or guardians to use the Services and (d) your use of the Services does not violate any applicable law or regulation or any obligation.

The Services use Google Maps. By using the Services you agree to be bound by Google’s Terms of Use, located at https://developers.google.com/maps/terms  and Google’s privacy policy, available at http://www.google.com/policies/privacy/.

Account Registration
You may register to use the Service by verified email address or by connecting through Facebook or Google+. By registering through a Facebook or Google+ account, you represent and warrant that such account is yours and you have all right to provide us with the information in such account according to the terms and conditions of those services.

We may terminate your use of the Service without notice if others use your account inappropriately by others, or if you or anyone using your account violates these Terms. If your account is terminated, you may not rejoin the Service again without our express permission. You agree to immediately notify us of any unauthorized use of your account. You are fully and solely responsible for the security of your computer system, mobile device and all activity on your account, even if you were not aware of or did not authorize such activities.

KOPIPASS will not be liable for any losses or damage arising from unauthorized use of the Service, and you agree to indemnify and hold KOPIPASS harmless for any improper or illegal use of the Service, and any charges and taxes incurred, unless you have notified us via e-mail at hello@kopipass.com that your account has been compromised. We do not police for, and cannot guarantee that we will learn of or prevent, any inappropriate use of the Services.

Termination of Account
You agree that KOPIPASS may for any reason, in its sole discretion and without notice, terminate your account, and remove from the Services any content associated with your account. Grounds for such termination may include (i) extended periods of inactivity, (ii) violation of the letter or spirit of these Terms, (iii) unreasonable use of the Plan (as defined below), (iv) fraudulent, harassing or abusive behavior, or (v) behavior that is harmful to other users, third parties, or the business interests of KOPIPASS.

If KOPIPASS believes, in its sole discretion, that a violation of these Terms or any illegal or inappropriate use has occurred, we may take any other corrective action we deem appropriate. We reserve the right to investigate suspected violations of these Terms or illegal or inappropriate use of the Services.

You may request termination of your KOPIPASS account at any time and for any reason by sending an email to hello@kopipass.com. Any suspension, termination, or cancellation shall not affect your obligations to KOPIPASS and its licenses under these Terms (including but not limited to ownership, indemnification, and limitation of liability), which by their sense and context are intended to survive such suspension, termination, or cancellation.
Annual Membership Plan
Annual Membership is activated the minute you complete the payment in the App and expires 12 months from activation date.

Redemption
KOPIPASS functions as a redemption platform, offering our users the ability to redeem for drinks and special offers at participating Cafes through the app. We reserve the right to add or remove participating Cafes at any time in our sole discretion. We will however use reasonable efforts to publicize such changes using appropriate channels.

Drink Redemption
Redemption of drinks is valid for the following:

  • Any non-alcoholic drinks listed at $6 and below in individual cafe’s menu
  • All redemptions are only valid for redemption of one drink per cafe
  • All redemptions are only valid for drinks for dine-in
  • All redemptions must be used within the stated membership validity period

 Redemption of drinks is not valid for the following:

  • Any alcoholic drinks
  • Any in-store drinks promotion or special drinks
  • Any drinks for take-away
  • Any redemption on Public Holidays and Public Holiday Eves
  • Any drinks listed as above $6. However, individual Cafe partners may, at their sole discretion, allow top-up of cash to pay for drinks above $6.

No minimum spending is required for any drink redemptions at any of the participating Cafes.

Notwithstanding the foregoing, KOPIPASS cannot and does not take any responsibility or liability in respect of the quality of any of the drinks and/or other products provided in any Cafes and/or by any third parties. KOPIPASS cannot and does not take any responsibility or liability in respect of actions, errors or omissions of any Cafes and/or by any third parties.

Referral Program

  • Refer new members to KOPIPASS and you both benefit. Get your referral code from the KOPIPASS App and share it with friends that you think would like KOPIPASS.
  • Your referrals should then download the KOPIPASS App, sign in, and enter the code at the “Enter Coupon” field under the menu.
  • Once submitted, both you and your referral will receive one drink credit in the account, which is eligible for one drink redemption at any participating cafes.
  • The credit must be redeemed within 14 days of activation and will be applied automatically to the first redemption on the new account.
  • By sharing your code or accepting it, you and your referrals are accepting the KOPIPASS Referral Program Terms and Conditions and the full KOPIPASS service terms and conditions.

 

Referral Program Terms and Conditions

  • To be eligible for the referral credit, both of you and your referrer must keep your service active and in good standing until both get the credit.
  • There is no limit to the number of referral codes you can send to your friends. However, you’re limited to a maximum of 5 successful referrals per account.
  • The referral credit is only available for registered members who have not previously made a purchase with KOPIPASS.
  • Referrals cannot use more than one referral code as part of this Program.
  • KOPIPASS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by KOPIPASS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to a your (or any other person’s) computer related to or resulting from this program. KOPIPASS reserves the right, at its sole discretion, to change, cancel or suspend this program for any reason. Referrals are subject to verification and will be declared invalid if they are falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event of a violation or abuse of these terms, we may revoke your referral credits and disqualify you and all of you referrals from this program. You agree to abide by the terms of this program and the decisions of the KOPIPASS team, which are final. This program is subject to all applicable laws and regulations.
  • KOPIPASS may end the Program or change any of the terms at any time, without notice and without obligation to award any referral credits.
  • KOPIPASS team members, employees, contractors and sales representatives acting on KOPIPASS’ behalf are excluded from this Program.
  • Credit received through the referral program has no cash value, is not eligible for refund, and is otherwise subject to the limitations described in “Promotions” below.

 

Promotions
KOPIPASS may use coupons, credits (including referral credits) or free drinks (“Promotional Credits”) for promotional, incentive, or loyalty purposes, to reward or recognize certain Users, or for any other reason it may choose.

Limitations:

  • Promotional Credits are not eligible for refunds and cannot be exchanged for cash.
  • Promotional Credits can only be redeemed once.
  • Promotional Credits we provide to you are only redeemable with respect to the goods or services as advertised in the specific deal on our app.
  • Promotional Credits can’t be combined with other offers, coupons or promotions, unless otherwise specified by KOPIPASS.
  • Promotional Credits are your sole responsibility. Neither we nor the Cafe will be responsible for damaged, lost or stolen Coupons.
  • KOPIPASS reserves the right to terminate, change the conditions of, or otherwise limit Promotional Credits in its sole discretion and without notice.
  • Promotional Credits are subject to expiration dates.
  • Promotional Credits are personal and cannot be resold, transferred to, or redeemed by, anyone other than the submitting referrer.

 

Payment
Charges for use of the Services are handled by our payment processor, PayPal, which currently supports a selection of major credit cards. We or our payment processor may add or change payment methods from time to time without notice. Please note that third-party payment processors are not controlled by or affiliated with us, and you will be subject to the terms and conditions applicable to the use of the relevant service.

Refunds

KOPIPASS does not provide refunds for previous transactions, unless the relevant issue was the fault of KOPIPASS. KOPIPASS may choose to accept refund requests and to process refunds in specific cases. A $10 minimum fee will be deducted from the refund amount, to cover clearing cost and handling.

Termination

If KOPIPASS terminates your Account due to termination of the Service we will provide you with thirty (30) days notice and will allow you to use your Account for a period of thirty (30) days from the date notice of termination is delivered.

App Updates
At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. KopiPass does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Intellectual Property
KOPIPASS and its licensors own the Services, including all worldwide intellectual property rights in the Services, and the trademarks, service marks, and logos contained therein.  Except as expressly permitted herein, you may not copy, modify, duplicate, distribute, display, perform, sub-license, republish, retransmit, reproduce, create derivative works of, transfer, sell or otherwise use the Services or any information, materials, forms, and data available through or displayed on the Services. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in the Services. All trademarks are trademarks or registered trademarks of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of KOPIPASS or any third party.

Restrictions
Except as set forth expressly herein, you shall not, and shall not permit any third party, to (a) decipher, decompile, disassemble, or reverse engineer or attempt to find the underlying code of the Services; (b) circumvent, disable, or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content; (c) use the Services in connection with any commercial endeavors in any manner; (d) use any robot, spider, site search or retrieval services, or any other manual or automatic device or process to retrieve, index, data-mine, or in any way reproduce or circumvent the navigational structure or presentation of the Services; (e) harvest, collect or mine information about other users of the Services; (f) use or access the account or password or another User; (g) modify the Services, or in any other way manipulate the Services; or (h) modify, frame, reproduce, archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit, circulate to any third party or on any third-party web site, or otherwise use the Services except as expressly permitted by these Terms.

Disclaimers and Disclaimer of Warranty
Your use of the Services is at your sole discretion and risk. The Services are provided on an AS IS and AS AVAILABLE basis without warranties of any kind from KOPIPASS. You should always check any information provided through the Services to ensure its accuracy. KOPIPASS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE Services, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, CafeABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. KOPIPASS DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, (I) REGARDING THE SECURITY, ACCURACY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE Services; OR (II) THAT THE Services WILL BE ERROR-FREE OR THAT ANY ERRORS WILL BE CORRECTED; OR (III) REGARDING THE PERFORMANCE OF OR ACCURACY, QUALITY, CURRENCY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION PROVIDED BY THE Services.

Content on the Services originates from a variety of sources, including Google Maps. KOPIPASS attempts to be as accurate as possible. HOWEVER, KOPIPASS DOES NOT WARRANT THAT ANY ESTIMATION OR DESCRIPTION IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information at any time without prior notice (including after you have submitted an order).

WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF OTHER USERS (INCLUDING UNAUTHORIZED USERS) OR OF ANY PERSONS WORKING OR REPRESENTING THE CAFES, WHETHER SUCH ACTS OR OMISSIONS OCCUR DURING THE USE OF THE SERVICE OR OTHERWISE.

No advice or information, whether oral or written, obtained by you from KOPIPASS, shall create any warranty not expressly stated in these Terms. If you choose to rely on such information, you do so solely at your own risk. Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above exclusions may not apply to you.

KOPIPASS content and Cafe information is made available to users for information purposes only. While we make our best efforts to keep Cafe information up-to-date, we cannot make any guarantees of its completion or accuracy. We still welcome feedback from users about the content of KOPIPASS.

Limitation of Liability
IN NO EVENT SHALL KOPIPASS OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, AND/OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE Services OR CONTENT, INCLUDING BUT NOT LIMITED TO THE QUALITY, ACCURACY, OR UTILITY OF THE INFORMATION PROVIDED AS PART OF OR THROUGH THE Services, WHETHER THE DAMAGES ARE FORESEEABLE AND WHETHER OR NOT KOPIPASS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL KOPIPASS’ CUMULATIVE LIABILITY TO YOU EXCEED AMOUNTS PAID TO KOPIPASS FOR USE OF THE SERVICES. IF YOU HAVE NOT MADE ANY PAYMENTS TO KOPIPASS FOR THE USE OF THE SERVICES, THEN KOPIPASS SHALL NOT HAVE ANY LIABILITY TOWARDS YOU.

In addition to the foregoing, KOPIPASS assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure. KOPIPASS is not responsible for any problems or technical malfunction of any telephone or cellular phone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the Internet or on the Services, including any injury or damage to users or to any person’s mobile device or computer related to or resulting from participation or downloading materials in connection with the Services.

UNDER NO CIRCUMSTANCES SHALL KOPIPASS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM USE OF THE SERVICES, FROM ANY CONTENT POSTED ON OR THROUGH THE SERVICES, OR FROM THE CONDUCT OF ANY USERS OF THE SERVICES, WHETHER ONLINE OR OFFLINE.

Indemnification
You agree to indemnify, defend, and hold harmless KOPIPASS and its respective employees, directors, officers, subcontractors and agents of each, against any and all claims, damages, or costs or expenses (including reasonable attorneys’ fees) that arise directly or indirectly from: (a) breach of these Terms by you or anyone using your computer or password; (b) any claim, loss or damage experienced from your use or attempted use of (or inability to use) the Services, including any transactions that you conduct or attempt; (c) your violation of any law or regulation; (d) your infringement of any right of any third party; and (e) any other matter for which you are responsible hereunder or under law. You agree that your use of the Services, including, without limitation, provision of services in connection with the Services shall be in compliance with all applicable laws, regulations and guidelines.

App Stores: Apple & Google Play
The following terms apply if you downloaded a copy of the App through the Apple App Store. Apple is not responsible for addressing any claims related to the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection or similar legislation; and (iv) claims that the App infringes the intellectual property rights of any third party. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third party beneficiary thereof.

Miscellaneous
These Terms shall be governed by the law of Singapore exclusive of its choice of law rules. Any action to be brought in connection with these Terms or the Services shall be brought exclusively in the courts in Singapore and you irrevocably consent to their jurisdiction. Any cause of action against KOPIPASS must be brought within one (1) year of the date such cause of action arose. In the event that any provision of these Terms is held to be unenforceable, such provision shall be replaced with an enforceable provision that most closely achieves the effect of the original provision, and the remaining terms of these Terms shall remain in full force and effect. Nothing in this Agreement creates any agency, employment, joint venture, or partnership relationship between you and KOPIPASS or authorizes you to act on behalf of KOPIPASS. Except as may be expressly stated in these Terms, these Terms constitute the entire agreement between KOPIPASS and you pertaining to the subject matter hereof, and any and all other agreements existing between us relating thereto are hereby canceled. We may assign our rights and obligations hereunder to any third party without prior notice. You shall not assign any of your rights or obligations hereunder, and any assignment in violation of the foregoing shall be void. No waiver of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If we are required to provide notice to you hereunder, we may provide such notice to the email account or account of any social networking site that you provided upon registration.

PRIVACY

KOPIPASS respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This section provides detail on how we collect, use and store information and data that we receive. If you have any comments or questions about our privacy policies, please contact us at hello@kopipass.com.

Information We Collect
“Personal Information” means information that can be directly associated with a specific person or entity such as a name, telephone number, e-mail address, or information about activities directly linked to a person, such as that person’s location. Examples of the Personal Information that we collect from you include your name, location and e-mail address. It is your voluntary decision whether to provide us with any such Personal Information, but if you refuse to provide such information we may not be able to register you to use the Services.

In order to use our Services, you will be required to register and provide us with certain Personal Information. We also collect Personal Information when you make use of the Services or contact us for any other reason. We also collect the location of your mobile device when the Services are operating. If you log in to the Services through Facebook Connect, Google+, or another social network, we may also receive personal information about you from those networks.

How We Use Information
Except as expressly set forth herein, we will not share your Personal Information with third parties without your explicit permission, except when required by law, regulation, subpoena or court order. We may use Personal Information internally – for example, to help diagnose problems with our servers, to make KOPIPASS more useful, to customize KOPIPASS and personalize its content for you.

In addition, by analyzing all information we receive, including all information concerning users, we may compile statistical information across a variety of mobile applications and users (“Statistical Information”). Statistical Information helps understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires. Statistical Information is anonymous and we will not link Statistical Information to any Personal Information. We may share such Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion.

How We Protect Information
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will delete any information provided to us by a user upon the receipt of a written (including via email) request by such user.

Cookies
A cookie is a small piece of text that is sent to a visitor’s browser. The browser provides this piece of text to the device of the originating visitor when this visitor returns. KOPIPASS uses cookies to help personalize your experience. A “persistent” cookie may be used to help save your settings and customizations across visits. Also, if you log into the App, such a cookie will be used to recognize you as a valid user so you will not need to log in each time you use KOPIPASS.

 

Eligibility
The Services are not intended for use by anyone under the age of 18, or any other person that is a minor under applicable law. YOU MUST BE AT LEAST AGE 13 TO ACCESS AND USE THE SERVICES. If you are between the ages of 13 and 18, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Third Party Sites and Applications
Portions of the Services (including, without limitation, advertisements) may involve linking to or using web sites or applications belonging to third parties. The Services may also provide you with links to access the sites of third party vendors or retailers. We have no control over third-party sites or applications, and all use of third-party sites or applications is at your own risk. Additionally, KOPIPASS cannot accept responsibility for any payments processed or submitted through such third party sites or applications, or for the privacy policies of any such sites. KOPIPASS is not responsible for content or available by means of such sites or applications. KOPIPASS does not endorse any products or offered by third parties and we urge our users to exercise caution in using third-party sites or applications.

Communications
We may send you e-mail, SMS, push notifications or other messages about us or our products and services. By accepting the Terms (including the terms of this Privacy Policy which are incorporated therein) or using the App, Site, or Services, you affirmatively consent to receive such commercial messages. As a registered member, you can remove your personal information from our mailing list and stop receiving future communication from us by following the unsubscribe link located at the bottom of each communication or by emailing us at hello@kopipass.com. You will also be given the opportunity to unsubscribe from commercial messages in any such e-mail or message we send.  Please note that we reserve the right to send you service related communications, including service announcements and administrative messages, relating either to your account or to your transactions on the App, Site, or Service, without offering you the opportunity to opt out of receiving them unless you cancel your account.

Updating, Reviewing or Correcting Information
You may update, review or correct the Personal Information on the App, Site or Services, at any time by e-mailing us at hello@kopipass.com. You are responsible for providing us with correct and updated information.

Other Uses or Transfer of Your Information
We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity, behavior or digital content of any user suspected to have engaged in illegal or infringing behavior.

In providing the Services, we may use subcontractors that are located in countries other than your own, and send them information we receive. For example, we may send your information to any countries outside Singapore. All our subcontractors will be subject to non-disclosure and non-use obligations. Nevertheless, the level of protection for personal and other information varies from jurisdiction to jurisdiction. Protections in jurisdictions in which we operate may not be as extensive as your country of residence or business.

We may transfer our databases containing your Personal Information if we sell our business or part of it.

 

Questions or Concerns
Please direct any questions or concerns that you may have regarding our handling of your personal data to:

Attn: Data Officer
Email: hello@kopipass.com

Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.

Last updated September 2017